When and why you should consider an HRIS Re-Implementation
Feeling Overwhelmed by Your HCM or HRIS Software?
Are you feeling overwhelmed by your HCM or HRIS software? Did you receive proper training from the vendor? Do you have a nagging feeling that you’re not tapping into the full potential of the tools at your disposal? If so, it might be time to consider re-implementation.
The Challenges of Initial HCM Implementation
When you embark on an HCM Implementation, you’re provided with system training from the vendor. The implementation team usually comprises the HR Team, Finance Team, Payroll team, and sometimes even the CEO for significant decision-making, recruiters, managers, and employees. The director of Human Resources typically leads this team, ensuring everyone is adequately trained and that the system’s ROI is realized. But what happens when there’s turnover among these stakeholders during or immediately after implementation? What if your entire implementation team was replaced, leaving new hires who are unfamiliar with the system?
The Impact of Staff Turnover on HCM Effectiveness
Reaching out to the vendor often results in conversations with individuals who may not fully understand the system. You’re directed towards guidebooks and self-help videos, but only 15% of the population learns effectively through reading or lectures.
Vendor Support: Is It Enough?
Re-implementing your HCM software can be a daunting task, and most vendors are either unwilling to undertake it or charge exorbitant fees.
Re-Implementing Your HCM Software
As a former Transition Specialist at Paycom, I recognize the importance of an implementation team and the need for top-tier training for all products. However, during implementations, the client team also has to keep the business running. We can’t ask you to halt your operations while you train on a new system. Often, we focus so much on payroll-critical items that the rest of your product suite receives minimal training, leaving you to rely on recorded trainings, self-help videos, email recaps, and other forms of training. But these are not hands-on, and the timetable may not be comfortable for you.
Your Partner in HCM Success
That’s where we step in. At JPK, you receive the same level of implementation as if you were going through it for the first time. We thoroughly review EACH product you purchased, ensuring it’s configured to your liking and makes sense for your organization. We also develop a plan to ensure you’re trained and understand your system as a whole. More often than not, all those products are interconnected.
Our Approach: Comprehensive Review and Tailored Training
What happens after we complete the necessary training? We stick around. To assist you through it. Since 75% of people learn by “practice by doing,” we offer the support that your vendor may not be able to provide. We work for you, not bound by the metrics that a vendor representative must meet to secure their promotion or bonus. Our metric is to ensure that you’re satisfied with your HCM software and have the necessary SOPs in place to maintain continuity if you ever lose a key position.
Post-Training Support: Ensuring Long-Term Success
One of JPK’s first clients faced this scenario. They had a brand-new HR Director, Payroll specialist, and CFO - arguably the three most crucial positions for using the HCM software. They believed the software was broken and thought re-implementation could save them from seeking a new HCM provider. When they asked the vendor for re-implementation assistance, they were handed a 500-page PDF guide on a particular product and directed to 10-minute self-help videos.
Client Success: Overcoming Re-Implementation Challenges
Most people don’t learn effectively this way, and we’re grateful they found us.
At JPK Consulting Group, we ensure that the team member you work with has actual experience at the vendor. This experience is vital for understanding how the system works together and how to train you effectively. They also know how to communicate effectively with the vendor when tasks need to be completed that only the vendor can do.
Maximizing Your Investment
Re-implementation of your existing HCM software can be a cost-effective alternative to switching vendors. While it’s true that every HCM system has its unique strengths, it’s also important to remember that learning a new system involves significant time and resources. This includes training your team, migrating data, and potentially experiencing downtime during the transition.
On the other hand, re-implementation allows you to maximize the value of your current investment. You’re not starting from scratch but building on the foundation you already have. It’s about unlocking the full potential of your existing system, which you’ve already spent resources on.
Avoiding Hidden Costs
Moreover, with re-implementation, you can avoid the hidden costs associated with changing vendors, such as potential termination fees, the cost of additional modules or services, and the expense of extended implementation periods.
Enhancing Your HRIS Vendor Experience
It’s important to note that this isn’t a critique of any vendor’s service level. Vendors offer valuable services and support. However, they operate on a large scale and may not always be able to provide the personalized, hands-on training and support that a dedicated consulting group like JPK can. We complement the services that vendors provide, filling in the gaps and offering a tailored approach to meet your specific needs.
How JPK Consulting Group Can Help
At JPK Consulting Group, we focus on making your current system work for you. We believe in the power of familiarity and the value of deep understanding. Our goal is to help you fully utilize the system you have, train your team effectively, and ultimately, save you the significant costs associated with switching vendors. Remember, it’s not about replacing your vendor; it’s about enhancing your experience with them. And re-implementation with JPK Consulting Group is a cost-effective way to do just that.